Evi - Blog

What a week that was

The last week has been an amazing time for us here at True Knowledge. The launch of Evi was a staggering experience and it has been truly wonderful to see how many people have been eager to download her app and say hello. The downside to this was that there was far more traffic than expected which resulted in our servers struggling under the load. The team have since been working day and night to improve her resources and ensure that everyone is able to experience Evi at her best. The response from Evi's users has been outstanding and we have been hugely appreciative of the patience and understanding over the last week. It has been frustrating for us to see people receiving anything less than great service from Evi. The good news is that we've seen much better performance over night thanks to the work of the team and the extra resource pumped in. Evi has been answering more questions and helping more people than ever before. The work does not end there. We are constantly working to make Evi smarter and faster. Evi is only just taking her first steps into the world and so she will grow every day. The last week has shown that Evi will have excellent company in the days ahead and we are excited in showing you what the future holds.

Evi server update - Jan 26th

A quicker update for this evening on what has been happening:

• More servers were brought online today.
• An update has gone out for Android users which will help with some of the connection issues
• An update is pending for iOS - There are delays with pushing updates to the App Store as all need to process through the App Store review process which is outside of our control.
• We are awaiting delivery of new hardware to bring a bevy of new servers online.

The big difference today is that Evi will be responding faster due to a change in the management of incoming queries. One temporary side effect is that to prevent continuous clogging of the servers, questions which would be stuck waiting for an especially long time will receive a more specifc message citing the server overload and dropped to prevent continued bottlenecking. This will be alleviated once the impending hardware upgrades arrive and are installed. To clarify, this isn't linked to the subject matter of the question.

Once again, I'll update further as and when things update, so our continued thanks for your support and apologies for the problems in the mean time.

 

Evi server update – Jan 26th

A quicker update for this evening on what has been happening:

• More servers were brought online today.
• An update has gone out for Android users which will help with some of the connection issues
• An update is pending for iOS - There are delays with pushing updates to the App Store as all need to process through the App Store review process which is outside of our control.
• We are awaiting delivery of new hardware to bring a bevy of new servers online.

The big difference today is that Evi will be responding faster due to a change in the management of incoming queries. One temporary side effect is that to prevent continuous clogging of the servers, questions which would be stuck waiting for an especially long time will receive a more specifc message citing the server overload and dropped to prevent continued bottlenecking. This will be alleviated once the impending hardware upgrades arrive and are installed. To clarify, this isn't linked to the subject matter of the question. Once again, I'll update further as and when things update, so our continued thanks for your support and apologies for the problems in the mean time.

Evi Server issues - Update 3

What a week it's been. And it's only Wednesday!

Since the word of Evi broke on Monday the team have been working around the clock to give Evi more power to handle the massive volume of questions being sent through to her. I posted yesterday giving some details on what was being done to alleviate the load, and so it's time for another quick update.

The good news is that we have more servers online to manage the questions with yet more on the way. There's also been a lot of work to improve the efficiency of of the answering process as a whole and the way Evi handles requests.  Many people started seeing improvements last night and the changes that have gone in today should expand this further.  There will still be times when responses are slow, but the instances of no response at all will certainly drop.

If you do receive a "I'm having trouble..." message then before retrying, give it time as it is most likely slow rather than failed.

As such, we're still busy working away. We don't want Evi to just work OK. We don't want her to merely "cope".  We want her to FLY! As such the team are continuing to scale up the server capacity so there will be continual improvements in the days ahead. 

What's more, an update recently went out for Android users who were experiencing a looping connection, so all you Android users out there - get updating. 

We have other items which have come up from feedback (thank you everyone who got in touch!) which will also be addressed in further updates in the next few days. So, thank you once again for everyone who downloaded the app. Everyone who has been in touch. Everyone who has shown an interest and... well everyone. Our thanks, our apologies for the inconveniences, and our promise that Evi will repay your interest many times over.

As ever, watch this space for more news.

Evi Server issues – Update 3

What a week it's been. And it's only Wednesday! Since the word of Evi broke on Monday the team have been working around the clock to give Evi more power to handle the massive volume of questions being sent through to her. I posted yesterday giving some details on what was being done to alleviate the load, and so it's time for another quick update. The good news is that we have more servers online to manage the questions with yet more on the way. There's also been a lot of work to improve the efficiency of of the answering process as a whole and the way Evi handles requests. Many people started seeing improvements last night and the changes that have gone in today should expand this further. There will still be times when responses are slow, but the instances of no response at all will certainly drop. If you do receive a "I'm having trouble..." message then before retrying, give it time as it is most likely slow rather than failed. As such, we're still busy working away. We don't want Evi to just work OK. We don't want her to merely "cope". We want her to FLY! As such the team are continuing to scale up the server capacity so there will be continual improvements in the days ahead. What's more, an update recently went out for Android users who were experiencing a looping connection, so all you Android users out there - get updating. We have other items which have come up from feedback (thank you everyone who got in touch!) which will also be addressed in further updates in the next few days. So, thank you once again for everyone who downloaded the app. Everyone who has been in touch. Everyone who has shown an interest and... well everyone. Our thanks, our apologies for the inconveniences, and our promise that Evi will repay your interest many times over. As ever, watch this space for more news.